Returns and Refunds Policy
Returns & Refunds
We want you to be fully satisfied with your rituals.
Right of withdrawal
You have 14 calendar days from receipt of your order to exercise your right of withdrawal.
Return conditions
- Products must be unopened, in their intact original packaging and in perfect condition.
- They must not have been used or tested.
- Return shipping costs are the customer's responsibility (except in the case of an error on our part or a defective product).
Return procedure
- 1Contact us at contact@scsprestige.com, indicating your order number.
- 2We will send you a return form.
- 3Carefully package the product(s) and send them back to the address provided.
Refund
- Once the return is received and inspected, we will process the refund within 7 to 10 days.
- The refund will be issued via the original payment method.
Exceptions
- Opened or used products (hygiene).
- Personalized or special-order products.
- Gifts with an already-opened message card.