Terms and Conditions of Sale

These Terms and Conditions of Sale (hereinafter “GTCS”) govern all sales of products concluded remotely on the scsprestige.com website (hereinafter “the Site”) between SCS PRESTIGE, a simplified single-shareholder joint-stock company (SASU) with share capital of €1,000, whose registered office is located at 2 rue du Docteur Geoffroy, 06370 Mouans-Sartoux, France, registered with the Cannes Trade and Companies Register under number 938 758 224 (SIRET 938 758 224 00018), intra-community VAT number FR61938758224 (hereinafter “SCS PRESTIGE” or “the House”), and any adult natural person acting as a consumer, for purposes outside the scope of their commercial, industrial, craft, liberal or agricultural activity (hereinafter “the Customer”).

Any order placed on the Site implies prior, full and complete acceptance of these GTCS, which the Customer acknowledges having read and accepted by ticking the box provided for this purpose before validating their order. The applicable GTCS are those in force on the date of the order.

Requests from professionals (resellers, distributors, institutes) do not fall under these GTCS and must be sent to: partnership@scsprestige.com

The products offered for sale are the cosmetic treatments of the Cavi’Or — The Royal Collection, as described and presented on the Site (hereinafter “the Products”), subject to available stock.

Each product page presents the essential characteristics of the Product: name, volume, composition (INCI list of ingredients), instructions for use, precautions for use and period after opening. The Customer is invited to review them before any order, in particular in the event of a known allergy or sensitivity to one of the ingredients.

The photographs illustrate the Products as faithfully as possible; slight variations in shade or rendering may nevertheless exist depending on screens and manufacturing batches, without affecting the quality of the Product.

Prices are shown in euros, all taxes included (incl. VAT), including the French VAT applicable on the day of the order. For certain destinations, prices may be displayed in the local currency; the applicable price is the one displayed at the time the order is validated.

Deliveries outside the European Union: the displayed prices include customs duties and import taxes; no additional charge is requested from the Customer on delivery.

SCS PRESTIGE reserves the right to change its prices at any time; the Products are invoiced on the basis of the rate in force when the order is validated. Any delivery costs are stated before the order is confirmed.

The Customer selects the Products, checks the details of their order and its total price, corrects any errors, then confirms their order and their acceptance of the GTCS before proceeding to payment. In accordance with Article 1127-2 of the Civil Code, the contract is only definitively formed after this double click.

SCS PRESTIGE sends the Customer, by email, an acknowledgement of receipt, then an order confirmation setting out all the elements of the contract, these GTCS and the withdrawal form.

SCS PRESTIGE reserves the right to refuse or cancel any order in the event of an existing dispute with the Customer, non-payment, suspicion of fraud, abnormal quantities suggesting resale, or unavailability of the Product. In the latter case, the Customer is informed as soon as possible and fully refunded.

The full price is due at the time of the order. Payment is made online by bank card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, PayPal or any other method offered at checkout, via a secure payment solution. At no time does SCS PRESTIGE have access to the Customer’s complete banking details.

The order is only processed after payment authorization. The Products remain the property of SCS PRESTIGE until the price has been paid in full.

The Products are delivered to the address indicated by the Customer when ordering, to the countries offered on the Site. Indicative times from dispatch: Mainland France, 2 to 3 business days; European Union, Switzerland and Monaco, 3 to 5 business days; United Kingdom, 3 to 5 business days; United States, Saudi Arabia, United Arab Emirates, Qatar and Kuwait, 4 to 7 business days. In any event, the Products are delivered within a maximum of thirty (30) days from the conclusion of the contract.

If this period is exceeded, the Customer may — after having instructed SCS PRESTIGE to carry out the delivery within a reasonable additional period which has remained without effect — terminate the contract in writing, in accordance with Articles L.216-6 et seq. of the Consumer Code. The sums paid are then refunded to them within fourteen (14) days.

The risk of loss or damage to the Products is transferred to the Customer when they take physical possession of them. The Customer is invited to check the condition of the parcel on receipt and to report any anomaly (damaged parcel, missing or damaged product) to customer service as soon as possible, with supporting photographs.

In accordance with Article L.221-18 of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Products to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those mentioned below.

Exception. In accordance with Article L.221-28, 5° of the Consumer Code, the right of withdrawal cannot be exercised for Products that have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection. The Products must therefore be returned new, unopened, in their intact and sealed original packaging.

To exercise this right, the Customer notifies their decision before the deadline expires, using the form appended hereto or any other unambiguous statement, sent to contact@scsprestige.com or by post to the registered office. They then return the Products within fourteen (14) days of their notification. Return costs are borne by SCS PRESTIGE: customer service provides the Customer with the return arrangements.

SCS PRESTIGE refunds all the sums paid, including the initial delivery costs, no later than fourteen (14) days after notification of the withdrawal, using the same means of payment as the one used for the order. The refund may be deferred until the Products are received or until proof of their dispatch. The Customer’s liability may be incurred in the event of depreciation of the Products resulting from handling other than that necessary to establish their nature, characteristics and proper functioning.

The Customer has a period of two (2) years from delivery of the good to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the Customer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the good. It gives the Customer the right to have the good repaired or replaced within thirty (30) days of their request, free of charge and without major inconvenience to them. If the good is repaired under this guarantee, the Customer benefits from a six (6) month extension of the initial guarantee. If the Customer requests repair of the good but the seller imposes replacement, the guarantee is renewed for a period of two (2) years from the date of replacement of the good.

The Customer may obtain a reduction in the purchase price by keeping the good, or terminate the contract and be fully refunded against return of the good, if: 1° the professional refuses to repair or replace the good; 2° the repair or replacement of the good takes place after a period of thirty (30) days; 3° the repair or replacement of the good causes major inconvenience for the Customer, in particular when they definitively bear the costs of taking back or removing the non-conforming good, or if they bear the installation costs of the repaired or replacement good; 4° the non-conformity of the good persists despite the seller’s unsuccessful attempt to bring it into conformity. The Customer is also entitled to a reduction in the price of the good or to termination of the contract when the lack of conformity is so serious that it justifies an immediate reduction in the price or termination of the contract; in that case they are not required to first request the repair or replacement of the good. The Customer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the good is out of use for its repair or replacement suspends the remaining guarantee until delivery of the restored good. The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the Consumer Code. A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of a maximum amount of €300,000, which may be increased to up to 10% of the average annual turnover (Article L.242-18-1 of the Consumer Code).

The Customer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the Civil Code, for a period of two (2) years from discovery of the defect. This guarantee entitles them to a price reduction if the good is kept or to a full refund against return of the good.

The Products are intended for external cosmetic use. The Customer undertakes to follow the instructions for use and the precautions for use shown on the packaging and the product page. It is recommended to carry out a preliminary test on a small area of skin. In the event of a reaction, stop use immediately. The Products are not medicines and do not replace any medical advice.

SCS PRESTIGE cannot be held liable for non-performance of the contract attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure within the meaning of Article 1218 of the Civil Code. Its liability cannot be incurred in the event of use of the Products that does not comply with their intended purpose, the instructions for use or the precautions for use.

For any question or complaint, customer service can be reached by email at contact@scsprestige.com, by telephone or WhatsApp Business on +33 6 09 79 99 51 — Monday to Friday, from 9 a.m. to 6 p.m. (Paris time); in the Gulf, our partners and our local offices, in Jeddah (Saudi Arabia), answer from Sunday to Thursday, from 9 a.m. to 6 p.m. (local time), or by post to the registered office.

The personal data collected when ordering is processed in accordance with the Privacy and Cookies Policy accessible on the Site, which the Customer is invited to consult.

All elements of the Site and the Products (trademarks, logos, names, visuals, texts, packaging) are the exclusive property of SCS PRESTIGE. Their purchase confers no intellectual property right on the Customer.

In the event of a dispute, the Customer first sends a written complaint to customer service. Failing an amicable solution, and at the latest one (1) year after this complaint, the Customer may use, free of charge, the consumer mediator to which SCS PRESTIGE is affiliated: [mediator’s name — postal address — website], in accordance with Articles L.612-1 et seq. of the Consumer Code.

These GTCS are subject to French law. This clause does not deprive the Customer residing outside France of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence. Failing an amicable resolution, any dispute falls under the competent courts in accordance with ordinary law.

These GTCS are written in French. In the event of translation, only the French version is authoritative.

The form must be attached to the order confirmation email.